Privacy Policy
Nebula Payments Pty Ltd (trading as Nebula Escrow), registered with AUSTRAC under Digital Currency Exchange (DCE) provider number DCE100671535-001, is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information We Collect
We collect personal information necessary to provide our escrow and digital currency exchange services, including:
Identification Details: Full name, date of birth, residential address.
Contact Information: Email address, phone number.
Financial Information: Bank account details, transaction records.
Government Identification: Tax file number, passport number, driver’s license number.
This information is collected to comply with our obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML/CTF Act) and to facilitate the provision of our services.
Use of Personal Information
We use your personal information for the following purposes:
Service Provision: To facilitate and manage escrow transactions and digital currency exchanges.
Compliance: To meet our legal obligations under the AML/CTF Act, including customer due diligence and reporting requirements.
Customer Support: To respond to inquiries and provide customer service.
Security: To protect against fraud and unauthorized access to our services.
We will not use your personal information for any purpose other than those stated above without your consent, unless required or authorized by law.
Disclosure of Personal Information
We may disclose your personal information to:
Regulatory Authorities: As required under the AML/CTF Act or other applicable laws.
Service Providers: Third-party vendors who assist in delivering our services, subject to confidentiality agreements.
Law Enforcement: When required by law or to assist in investigations.
We ensure that any third parties receiving your personal information are bound by appropriate confidentiality and data protection obligations.
Data Security
We implement reasonable physical, electronic, and managerial procedures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your personal data, please be aware that no method of transmission over the internet or electronic storage is 100% secure.
Access and Correction
You have the right to access and correct your personal information held by us. To request access or correction, please contact us using the details provided below. We will respond to your request within a reasonable timeframe.
Complaints
If you believe that we have not handled your personal information in accordance with this Privacy Policy or the Privacy Act, you may lodge a complaint by contacting us. We will investigate your complaint and respond to you promptly.