Terms & Conditions

Terms & Conditions

Definitions

  • We, us, or our refers to Nebula Escrow (Nebula Payments Pty Ltd).

  • You or your refers to any user of our services or website.

  • Escrow Service refers to the facilitation and holding of funds or digital assets by us until conditions agreed between parties are met.

Eligibility

To use our services, you must:

  • Be at least 18 years old;

  • Have the legal capacity to enter into binding contracts;

  • Provide accurate identification and comply with AML/KYC checks as required by law.

Services We Provide

Nebula Escrow offers professional escrow services for financial, investment, legal, real estate, and digital asset transactions. These services are subject to individual escrow agreements, which specify the terms under which funds are held, released, or returned.

We do not provide investment advice, banking, or legal services.

Escrow Agreement

Before we act on any transaction, all parties involved must execute a formal Escrow Agreement. This agreement outlines the roles, conditions, responsibilities, timelines, and fees applicable to the transaction.

In the event of a dispute, we will act strictly in accordance with the agreement and applicable law. We are not liable for any party’s failure to meet contractual obligations.

Fees

Our fees are disclosed prior to entering an escrow agreement and are payable as outlined within that agreement. You are responsible for all bank charges, foreign exchange costs, and third-party fees unless otherwise stated.

Client Obligations

You must:

  • Provide accurate and complete information;

  • Not use our services for any unlawful purpose, including money laundering or fraud;

  • Cooperate fully with compliance checks (including ID verification and source of funds enquiries).

We reserve the right to decline or terminate service at any time if we suspect unlawful activity or a breach of these Terms.

AML/CTF Compliance

Nebula Escrow complies with all obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth). We may delay, suspend, or refuse to process any transaction if we believe it poses a regulatory or reputational risk.

All customers must undergo customer due diligence (CDD), and in some cases enhanced due diligence (EDD), before we accept or release any funds.

Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, or consequential losses;

  • Our total liability to you for any claim related to our services will not exceed the fees paid for that service;

  • We are not responsible for loss or delay caused by events outside our reasonable control (e.g. bank delays, regulatory action, technical failures).

Termination

We may suspend or terminate your access to our services at any time without notice if we suspect you have breached these Terms, violated applicable law, or pose a compliance risk.